Managing of complicated logistic case.

This thank you note arrived to the iMER marketing division from a Nigerian couple. They discovered the services that the company provides through American friends who advised them to contact Michael Von Springer, a veteran iMER case manager who helped them find a medical expert to offer a second opinion and if need be, treatment.

The logistics related to their visit at Hadassah were a genuine challenge and required Michael’s experience to coordinate the sophisticated testing needed to prepare them for a consultation with E.N.T. specialist and director of the department, Professor Ron Eliashar.The following letter clearly reflects the results of their visit to Hadassah.

“My husband and I have now returned to West Africa. We wanted to thank you for the excellent logistical care we received from you as we arranged for my appointment at “Hadassah” Hospital. I especially appreciated how you were willing to wait until we arrived in Israel to receive everything from me you needed in advance of my appointment, since our mail and Internet are unreliable here.

I also appreciated that you answered my calls to you after working hours discussing how to get a follow-up MRI done. Thanks very much for helping expedite our medical care through the huge Hadassah Hospital system.
Adena Wildman “
randyandadenawildman@gmail.com
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Patients’ Stories

As told by Maria, iMER coordinator: This was one of my first big neurosurgical cases, concerning a surgery for a brain tumor, and I remember everything as clearly as if it happened just a few days ago. There are some medical cases that seem ordinary, but they are not: the illusion that everything is happening on its own is created by accurate and well-timed decisions of many people, decisions that allow the patient to receive life-saving treatment…. V. was a young woman, a college student,
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