Managing of complicated logistic case.

This thank you note arrived to the iMER marketing division from a Nigerian couple. They discovered the services that the company provides through American friends who advised them to contact Michael Von Springer, a veteran iMER case manager who helped them find a medical expert to offer a second opinion and if need be, treatment.

The logistics related to their visit at Hadassah were a genuine challenge and required Michael’s experience to coordinate the sophisticated testing needed to prepare them for a consultation with E.N.T. specialist and director of the department, Professor Ron Eliashar.The following letter clearly reflects the results of their visit to Hadassah.

“My husband and I have now returned to West Africa. We wanted to thank you for the excellent logistical care we received from you as we arranged for my appointment at “Hadassah” Hospital. I especially appreciated how you were willing to wait until we arrived in Israel to receive everything from me you needed in advance of my appointment, since our mail and Internet are unreliable here.

I also appreciated that you answered my calls to you after working hours discussing how to get a follow-up MRI done. Thanks very much for helping expedite our medical care through the huge Hadassah Hospital system.
Adena Wildman “
randyandadenawildman@gmail.com
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Patients’ Stories

In November 2010 Nellie, a 65 year old Moscowian, underwent surgery to address a gastro blockage created by cancer of the large intestine. The medical team did not see the need to administer chemotherapy nor radiotherapy following the procedure. Nellie was residing in Cyprus where metastases in the liver were discovered in a follow-up visit. The Cypriot doctor suggested that she seek medical advise in Israel. Nellie contacted the iMER office who referred her to the Oncology specialists at the Hadassah Medical Center in Jerusalem.
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